FREQUENTLY ASKED QUESTIONS:
How can you keep up with my new work?
I would love for you to be the first to know about any new work. You can also follow me on my social media pages (Instagram: @nevadajondotcom & @mindful_abstractions), as I am always posting new work and photos of my running adventures.
If you need a print in a size that is not available on the website, or you see an image/photo of something that is not available for purchase, please reach out and we can discuss options.
What is your shipping Policy?
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. Order type Production Time Standard Shipping 2 Day Shipping Next Day Shipping Paper or Canvas (print only) 5 . With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days. For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
HOW MUCH DOES THE SHIPPING COST? The shipping price is calculated based on weight coefficient of each item.
FOR ORIGINALS: Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight.
WHEN WILL I RECEIVE MY ORDER? We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days.e. International orders typically arrive within 6-10 business via USPS Priority Mail.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. What is your Policy on Returns/Exchanges/Refunds? We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact email@example.com.. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
CAN I CANCEL MY ORDER? Unless your order has already gone into production you can cancel it. Please contact firstname.lastname@example.org as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND? Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE? For a refund or replacement, please write to: email@example.com
WHO TO CONTACT? You can reach out at any time by email at firstname.lastname@example.org.
PRIVACY: I do not, will not, never-ever sell your information to third parties.
Thank you so much looking.